Customer Relations Manager

Who are we looking for?

We are looking for a Customer Relations Manager who will be responsible for developing and leading our customer support and success strategies. Our ideal candidate has experience in customer service management, a strong understanding of user needs, and the ability to build a customer-first culture.

Key Responsibilities:

• Develop and implement a comprehensive customer service and success strategy

• Oversee customer interactions and ensure high-quality service

• Create processes to improve customer satisfaction and retention

• Gather customer feedback and collaborate with the product and marketing teams to enhance the user experience

• Establish and optimize customer support channels (email, chat, social media, helpdesk)

• Develop self-service resources (FAQs, knowledge base, tutorials)

• Monitor key support metrics and drive continuous improvements

• Act as a key liaison between customers and internal teams to enhance user experience

Requirements:

• Proven experience in customer service leadership or customer success roles

• Strong understanding of customer experience management and support processes

• High-level proficiency in English, plus at least one additional language at an intermediate level is an advantage

• Knowledge of Hungarian language is a plus

• Background in the music industry, cultural sector, or creative industries is an advantage

• Excellent communication and leadership skills

• Ability to work independently in a remote environment

• Passion for the music industry and startup environment

What we offer:

• Opportunity to be part of a rapidly growing music industry tech startup

• Participation in international conferences

• Networking opportunities with global music industry professionals

• Equity options

• Fully remote, asynchronous work environment

• A creative, dynamic team and inspiring atmosphere

If you’re ready to lead customer service and success strategies at Startion, we’d love to hear from you!